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12Win

Plain-English guides to casino games played in Malaysia

Terms of Service

The rules that apply when you use 12win.site, from who may register to how deposits, withdrawals, account closures and disputes are handled.

By accessing and using the website 12win.site (the "Site"), you agree to follow these Terms of Service (the "Terms"). If you do not agree with any part of these Terms, you should not use the Site.

We may change these Terms at any time, and changes take effect as soon as they are posted on this page. It is your responsibility to review the Terms from time to time so you are aware of any updates.

1. Eligibility

To use the services on the Site, you must:

  • be at least 18 years old, or the legal age in your jurisdiction if that is higher;
  • be in a jurisdiction where online gambling is legal;
  • not be a resident of any country or region where gambling activities are prohibited.

By using the Site, you confirm that you meet these requirements and agree to keep meeting them.

2. Account registration and security

To play games, make deposits and withdraw winnings, you must create an account on the Site. You agree to give accurate and complete information when you register and to keep your account details up to date.

You alone are responsible for keeping your login details confidential and for all activity that takes place under your account.

3. Responsible gambling

We encourage responsible gambling. If you think you or someone you know has a gambling problem, please seek help straight away.

We provide tools to help you manage your gambling, including deposit limits, self-exclusion and links to professional organisations that offer support. For more information, please see our Responsible Gambling page.

4. Deposits and withdrawals

  • Deposits. You can fund your account using the payment methods available on the Site. All deposits are subject to approval, and we may refuse or limit any deposit at our discretion.
  • Withdrawals. Withdrawals are processed under our withdrawal policies. They may be subject to verification and additional checks to prevent fraud.
  • Fees. Some payment methods may carry fees. Please check the applicable terms before you make a deposit or withdrawal.

5. Use of the Site

Prohibited conduct. You agree not to use the Site for any unlawful purpose, or in any way that could damage, disable or impair the Site or interfere with other users' use of it. In particular, you may not:

  • cheat, collude with other players, or use bots or other automated systems to manipulate game results;
  • use the Site for money laundering or any other fraudulent activity;
  • try to hack, exploit or get around any security measure or payment system.

Account termination. We may suspend or terminate your account at any time, with or without notice, if we suspect fraud, illegal activity or any other breach of these Terms.

6. Intellectual property

All content on the Site, including text, graphics, logos, designs and software, belongs to 12win.site or its licensors and is protected by copyright law. You may not use, reproduce, distribute or create derivative works from the Site's content without our express permission.

7. Limitation of liability

To the fullest extent permitted by law, 12win.site is not liable for any direct, indirect, incidental, special, consequential or punitive damages arising from or connected with your use of the Site. This includes, without limitation, loss of data, loss of money and any other damage related to the use of our services.

8. Dispute resolution

Any dispute, claim or controversy arising out of or in connection with these Terms will be settled by binding arbitration, under the rules of the arbitration provider and at the location we designate. You agree that any claim or dispute will be resolved on an individual basis and not as part of a class action.

9. Privacy and data collection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data. Please read it carefully so you understand how we handle your information.

10. Amendments to these Terms

We may modify or update these Terms at any time without prior notice. Changes will be posted on this page, and the updated version takes effect immediately. You are responsible for reviewing these Terms regularly to stay informed of any changes.

11. Contact us

If you have any questions about these Terms of Service, please contact us by email:

Email: info@12win.site